Sensio Voluntary Safety Recall Program for Steam Espresso Machines

Important Information for Customers

Sensio, in cooperation with the U.S. Consumer Product Safety Commission (CPSC), has initiated a voluntary safety recall of the following products:

• Bella Pro Series Steam Espresso Maker (Model 90195)

• Cooks Steam Espresso Maker (Model 22395)

The brew cup handle can forcefully eject during use, shattering the glass carafe and posing a burn and laceration hazard. Sensio has received 18 reports of the handles ejecting, eight of which reported burn and/or laceration hazards. The units were sold between August 2023 and January 2025. As of March 17, 2025, Sensio has discontinued the sale of this product.

If you own one of the affected units, we are offering a one-time refund of $50, available as either:

• A $50 check, or

• A $50 e-gift card from the retailer where the product was purchased (Best Buy or JC Penney).

To obtain your refund, please follow these steps:

1. Verify That Your Product is a Recalled Espresso Machine

• Check the model number located on a sticker under your machine. The model number is identified as the “Item” number. These are the two recalled model numbers:

• 90195

• 22395

• If your model matches one of the recalled units, proceed with the next steps.

2. Gather the Required Proof for Your Refund

• UL Label Destruction: Find and damage the UL certification label located under the unit using a pen.

• Product Disposal & Cord Cut: Carefully cut the power cord as close to the machine as possible. Dispose of the machine responsibly in accordance with local guidelines.

3. Submit Your Refund Request

The refund can be requested by sending the required photos and details to:

Made By Gather Inc

Attention: Ashley Morgan

1801 McGill College Avenue, Suite 1475

Montreal, QC

H3A 2N4

or

[email protected]

4. Receive Your Refund

• Once your submission is verified, your refund will be processed within 2–4 weeks.

• If you choose the e-gift card, it will be issued via email for immediate use at Best Buy or JC Penney.

Frequently Asked Questions (FAQs)

Q: What products are recalled?

A: The Bella Pro Series Steam Espresso Maker (Model 90195) and Cooks Steam Espresso Maker (Model 22395)

Q: How can I tell if I have a recalled product?

A: Look underneath the base of the product. Recalled products have one of the two model numbers (identified as the “Item” number)

• Bella Pro Series Steam Espresso Maker (Model 90195)

• Cooks Steam Espresso Maker (Model 22395)

Q: Why are the products being recalled?

A: The brew cup handle can forcefully eject during use, shattering the glass carafe and posing a burn and laceration hazard.

Q: What should I do if I have a recalled espresso machine?

A: Immediately stop using the product and contact Sensio for a refund.

Q: Has anyone been injured by the hazard?

A: Sensio has received 18 reports of the handles ejecting, eight of which reported burn and/or laceration hazards.

Q: Where were the products sold?

A: Online at JCPenney.com and Bestbuy.com between August 2023 and January 2025.

Q: Can I return my product to the store instead?

A: No, Best Buy and JC Penney are not handling refunds directly. You must process your refund through Sensio using the steps outlined above. If you do not have access to a computer, or if you have additional questions, please call us at at 855-647-3125 from 8 a.m. to 5 p.m. ET Monday through Friday.

Q: Can I fix the product myself?

A: No, please stop using the product immediately and contact Sensio for a refund.

Q: How long will it take to obtain my $50 refund?

A: Once your submission is verified, your refund will be processed within 2–4 weeks. If you choose the e-gift card, it will be issued via email for immediate use at Best Buy or JC Penney.

For further assistance, contact Sensio Customer Support at 855-647-3125 from 8 a.m. to 5 p.m. ET Monday through Friday. Thank you for your cooperation in this recall program.