Accessibility Statement

Our Commitment

Made by Gather, including our Bella and Beautiful by Drew Barrymore brands ("Made by Gather," "we," "us"), believes the kitchen should welcome everyone. We are committed to making our websites, product information, and customer support accessible and easy to use for all people, including people with disabilities.

Our Approach

We use the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, as our guide. Our ongoing efforts include:

  • Adding accessibility checks to how we design, build, and update our sites

  • Testing regularly with automated tools and manual review, including with assistive technologies such as screen readers and keyboard-only navigation

  • Writing text alternatives for product images and making product details such as dimensions, capacity, wattage, and care instructions readable as text, not only as images

  • Training the people who create and manage our digital content

Product Information and Support in Other Formats

If you need a user manual, safety instructions, warranty information, or other product details in a different format, such as large print, a screen-reader-friendly electronic file, or a read-aloud walkthrough, contact us and we will work with you to provide it. Our team can also help you by phone with product questions, warranty claims, and finding where to buy our products.

Feedback and Assistance

If you have trouble using any part of our websites, or find content or a feature you believe isn't accessible, please contact us:

  • Phone: 1-866-832-4843, Monday – Friday 8:30am EST-5:00pm EST

  • Email: [email protected], with "Accessibility" in the subject line

  • Mail: Made by Gather, Attn: Customer Service – Accessibility, 1801 McGill College Avenue, 14th Floor, Montreal, Québec H3A 2N4

Please include the web address (URL) of the page, a description of the problem, and the device, browser, and assistive technology you were using, if any. We aim to respond within three business days. We take all feedback seriously and use it to improve accessibility across our sites.

Third-Party Content and Retail Partners

Some content and features on our sites come from third parties, such as review platforms, embedded video, payment processors, and links to our retail partners. We don't control these third parties, but we encourage them to make their content accessible. For accessibility help with a purchase made through a retailer, please contact that retailer directly. We are also happy to help you find the product information you need.

This statement was last reviewed on September 23, 2026.